Terms and conditions

Payment

By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours. You confirm that you are over the age of 18.

Delivery

We understand that being without an oven can be inconvenient, and so where payment has been received by 4.00pm, we aim to post your order the same day (Monday to Friday excluding English Bank Holidays). Orders placed after 4.00pm will be posted the following working day. Packages containing normal domestic order quantities are designed to fit through a standard letterbox, meaning you do not have to wait at home for delivery. Items will be posted to the delivery address provided at the time of payment and where an order is placed on the website, the receipt that will be emailed to you will confirm the delivery address. If there is an error in the address please contact us by replying to the email or telephone us to correct the address before the dispatch time.

Cancellation and Returns

As a consumer, if you change your mind, determine the product is not suitable for your needs, or any other reason wish to cancel your order, you have the right to cancel and return the unused kit within 14 days of receipt, and receive a full refund of the original purchase price and delivery charge. Please advise us of cancellation on our support email address – provided in your receipt for payment emailed to you when you complete your order, as well as our dispatch email and instruction sheet in the kit.

We would recommend that where possible, you use the original box (turned inside out) to return the goods, ensuring details of your name and original delivery address are retained on the packaging, or enclosed in a letter. The return address is provided on the rear of the packaging, or can be obtained from us by email if you no longer have the original packaging.

Refunds

We will try to refund you through the same method used for your payment within 7 days of receipt of the return. Where it is not possible to refund through the original method, a cheque for the full amount, made payable to the original buyer, will be sent to the original delivery address.

The above does not affect your statutory consumer rights.

Liability

The oven door glue kit is provided as a suitable adhesive for the repair of oven door glass and seals where those parts were originally glued, and maximum temperatures do not exceed those given in the product information. Whilst we provide information and instructions as to guidance for its use, and will provide further guidance where possible, the actual repair is not under our control and we cannot be aware of all of the circumstances of your individual repair. All information (through the website, over the phone or by email) is given in good faith but we expressly exclude any liability on our behalf to the fullest extent not prohibited by law. Reviews left by customers are their own personal opinions and should not be considered to constitute advice. It is assumed that all repairs will be carried out by a competent person, and where there is doubt a professional will be used to carry out the repair.